As of the November 2026 release, rule mining reports can be exported to Excel. This lets you analyze the data further without the search limits of the report, and share the results with stakeholders who aren’t HelloID administrators. The export is a ZIP file with at least one Excel file per target system. Each file has a Summary sheet and a Condition view sheet, which shows the persons who meet each condition, the entitlements they share in the target system, and any exceptions. If you filter or search the report first, only the matching rows are exported. To export a report, go to Business > Rule mining and click Export. Note: A rule mining report can be exported up to 10 times in any 24-hour period.

Provisioning

• Rule mining report – Excel export

Service Automation

• End of Life: Legacy Delegated Form Automation Tasks

• CorrelationId field & value missing in source snapshot/import elastic audit logging
• Wrong entitlement count for copied draft business rules
• Badges use the wrong font family

• Local Service Automation agent copyright info displays “yyyy” instead of actual year
• When starting a ‘FailedToStart’ product PowerShell task, only restart the PowerShell tasks that are configured for the current request state

As of the 2026.10 release, the Product Ownership API endpoints are no longer available. Integrations that still use these endpoints will stop working. Migrate to the Product Assignment API endpoints to ensure your integrations continue to work.

A new Task state filter is available on the Product request history, Recertification request history, and Delegated form activities pages. Use it to filter product requests and form submissions by the state of the related product actions or tasks, such as successful, pending or failed. This makes it easier to identify items that need attention.

Custom person and contract field names must now be unique in a case-insensitive manner. Previously, field names that differed only in capitalization were allowed. This could cause issues with PowerShell targets, which handle field names in a case-insensitive manner. This change prevents these issues.

Changing a condition in a business rule no longer automatically refreshes the preview of persons in scope. To update the preview, refresh it manually or run a search. This change prepares for a higher limit on business rules.

• Time Limit icon on timeline card not active on initial product request with time limit
• Product descriptions break out of product card in product overview for end-user
• Request toDate and duration calculation/display is wrong for example in the inbox
• Product segregation tab in product edit screen sometimes does not show
• Request could go to next state when no cloud agent sessions are available
• Searching for group in User edit screen resets manager
• Improved Elastic documents lifetime cycle

• Contract custom fields where created as person fields instead of contract fields.
• Wrong spelling on on the bulk publish screen change to “Select/Deselect all rules”.
• Rule mining correlation is case-sensitive which should not be the case.

We’ve released a hotfix to resolve an issue that could prevent the Managed Products overview from loading when a large number of products had failed to start Product actions. This resulted in an excessive amount of data being retrieved, which could not be sent to the front end.

The issue has been resolved, and the Managed Products overview now loads correctly in this scenario.

A Bulk publish action has been added to the business rules overview, allowing administrators to publish multiple draft business rules at once. This makes it easier to efficiently publish large numbers of draft business rules, such as those created from a rule mining report.

Target snapshots can now be created independently of other processes such as creating rule mining or reconciliation reports or importing target system entitlements. This makes it possible to refresh snapshot data on demand, for example, after making changes in the target system.

• Approval workflows cannot be updated when an approval scope is corrupted (e.g. a specified user account has been deleted)
• Cannot edit a HelloID user when their delegated approver has been deleted
• Searching for a group in the user edit screen in the Admin Panel could reset the user’s manager

The product expiration date for a specific product request is now available in PowerShell tasks through the new $request.timeLimitDate property. This means the configured expiration date can be incorporated into notifications, tickets, and workflow logic. The value represents the expiration date and time of the requested product. It may change if the product’s time limit is overridden during the request lifecycle.

Provisioning

• Manually create target snapshots
• Publish business rules in bulk

Service Automation

• Expose product request expiration date in $request variable for PowerShell tasks

• System icons are not correctly shown when you’ve created an new rule mining report and the new one fails to create and the previous rule mining report is shown.
• Active Directory account isn’t removed when an Exchange mailbox creation fails on the create account action of an Built-in Active Directory target system. This results in an unmanaged Active Directory account. We fixed this so the created Active Directory is deleted on rollback when Exchange fails.

Service Automation

• PowerShell 7 support for local Service Automation Agent

• No agent pool selection results in a random pool selection instead of default pool
• Delegated form tasks stay in running state
• Search results in ordered dropdown isn’t ordered anymore

We have released a hotfix to resolve an issue that prevented images from being uploaded on the Company Settings page. Uploading an image resulted in a 400 Bad Request error. The issue has been identified and resolved, and image uploads are now working as expected.